• How do I know this is a legitimate opportunity?

    Unfortunately, there are many scams that exist in the virtual work-from-home space. Arise, on the other hand, is a legitimate work-from-home opportunity which is evidenced by the tens of thousands of small businesses and their agents who have enjoyed providing services to Arise for decades.


    Arise is recognized as an industry leader and we have been featured on several national news segments including Good Morning America, Bloomberg, Fox News, CNN and the TODAY Show, just to name a few. We have also been recognized by the White House for leading virtual job creation in the U.S and have won many awards including Outstanding Minority Business of the Year, Business Intelligence Group’s 2013 Green Company of the Year and CallCenter Magazine Product of the Year Award.


    In addition to the aforementioned recognitions, Arise is a Better Business Bureau (BBB) accredited business with an A+ rating, since 2005.

  • Do I have to be a legal resident of the United States and age 18 or older?

    Arise requires that all individuals seeking to become Arise Certified Professionals legally reside in the United States and are 18 years or older, if they are servicing customers based in the United States. (Currently Arise is not accepting new applicants from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon & Wisconsin)

  • What type of telephone system do I need to work with Arise?

    When working with Arise you will need a separate landline telephone dedicated to receiving Arise incoming calls with no add-on features (no call waiting, no call forwarding, no voicemail/answering services, no fax services). Long distance telephone service is not required. This telephone line may not be used for any other incoming or outgoing personal calls. Arise does require you to provide us a separate service phone number.


    Arise has updated the technology requirements to allow the use of VOIP (Voice Over IP) phone lines while servicing. It is currently allowed for most clients.


    We do have clients that may not require a home phone. Ask us and we will make sure your good to go because that is what we are here for.

  • What are the equipment requirements?

    You can use your laptop or desktop to service Arise clients as long as they meet the minimum computer requirements. Remember you may not use any wireless connections at any time to provide service with Arise and its clients. Your computer must be hard-wired to a supported Internet connection. Wireless keyboards and a wireless mouse are not supported.


    • CPU: i5 (or equivalent), i7 recommended. No Atom, Celeron, Pentium and Opteron processors.

    • Internet Download Speed: 5Mbs minimum

    • Internet Upload Speed: 3Mbs minimum

    • Network Latency Max: 250Ms latency

    • Operating System: Windows 8.1 (64 bit) or Windows 10 (64 bit)

    • RAM: 4Gb minimum, 8Gb preferred


    A complete list of hardware, including computer and telephone information, can be found in the handy Workspace Requirements document.  You can access the document by CLICKING HERE.

  • What type of services will I be providing?

    Arise clients offer a wide variety of programs that you can certify your home business for. Client services are not limited to just taking or making calls, your business can also choose to provide email, chat or technical support to Arise Clients. Inbound call types may include any or a combination of the following: sales, customer service, chat and technical support.

  • How much revenue can I earn?

    You are Self Employed so the amount of revenue you earn is up to you.  Arise clients pay rates range from $9 - $16 per hour. Client opportunities are posted on the Arise portal.  You may click on the green Info button to review the client details, such as the servicing hours available and types of calls you will be taking.  Some Arise clients have hours for CSPs to service 24 hours a day, 7 days a week.  Arise Client pay rates will be made available to you prior to your enrolling in a Client Certification class.

  • What fees will I have to pay?

    Our Southern Roots LOC IBO service fee is a flat $20 per service period. You are also responsible for the Arise bi-monthly service fee of $19.75.


    Remember, we are not a temp agency that keeps a $1 or more from your hourly pay but we do need to make a profit as well. Our profit is a tax write off for you. So in all truth, we charge less then what the government takes from you and you can claim it on your taxes as a business expense, so our profit comes out of what you would be giving Uncle Sam.


    The ARISE® service fee is charged for the infrastructure that Arise provides, including the ARISE® 24-Hour Client Technical Support Help Desk and STARMATIC® scheduling system and WILLOW® accounting services.

    No fees are charged until the first invoice period after you begin providing customer interaction services to your first Arise client.

  • Are we responsible for our own taxes?

    You are a Self Employed Independent Contractor and Authorized User and are responsible for your own taxes.  You will receive a Form 1099-MISC at the end of the year if you earned $600 or more.


    As an Independent Contractor, you are not employed by Southern Roots LOC or Arise Virtual Solutions.  You are responsible for paying applicable Federal, State, or local taxes.  You are not eligible for unemployment, overtime or benefits and are responsible for your own retirement savings.


    Don’t Let this discourage you. You are in control. You choose who you work for, and when you work or do not work.


    Note: If you would like to be a w-2 employee, we will gladly pay you minimum wage and take more then 25% of your pay. Sounds ridiculous right? We think so too, so we do not operate this way.

  • How long before I can start servicing Arise clients?

    Once you have completed the Arise admissions steps with Southern Roots LOC, your next step is to enroll in the Arise client certification course of your choice. Courses may take between two to six weeks depending on the client you choose.  Once you have completed and certified with a client, you begin to service immediately.

  • Will I receive compensation for the time I spend in the Arise client certification course?

    Arise does not compensate for the time spent in an  Arise client  certification  course as it considers that the knowledge obtained while attending. The certification course will contribute in making your business successful.  You are Self Employed and you are responsible to obtain the specialized skills that are needed in order to provide the appropriate services to the client that you choose.


    Our Goal and Mission for Southern Roots LOC is to change this for our agents as we aim to be the first IBO on the platform to pay through certification starting January 2021

  • How do I switch to Southern Roots from another IBO?

    If you want to change your IBO,  contact us and we will be glad to get you on our team. Most of our competitors say that you have to reach out and beg to be released. We are here for you and will gladly reach out for you. Some competitors like to (for lack of better words) hold hostage your ability to work. We can fight for you. Our lawyer is great at what he does and we have had no issue asking him to step up to the plate for our agents.

  • How do I get started?

    You will need to do the following: Call us at (573) 500-0993.

    It's that simple. We just need to set up a time to get you going. It's not complicated.


    We ask what you have and see where you can go. We are continuously recruiting new agents.


    Need to wait? Call us when you're ready. Not everyone can just jump into this. It's called life. We have people in all different situations and lifestyles. If you can't now but you can later, we will be gladly waiting for you

What Our Agents

Are Saying about

Southern Roots

R. Patrick
Springs VA


Amazing IBO!!!


My IBO is the best, for he helps in any and every way possible. It doesn't matter what time of day he gets back to me if I have questions and need help with anything. Always on top of everything and understanding. You just cannot ask for a better IBO to work under than this wonderful and caring person that helps others and makes time for them. I can not express the change he has made in my life in being able to live my dream of working from home. I appreciate my IBO very much. The support you give I am so grateful for. Thankful everyday for my IBO!!!


Get Started Today

If you are ready to be a virtual call center agent and work from home as an Independent Contractor, then click the Get Started Today button below and get yourself on the track to working when you want, how you want!

Become An Agent >


If you have questions about becoming a Southern Roots Independent Contractor, including what type of work you will be doing and what the requirements are, please read our Frequently Asked Questions by clicking the button below.


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